aironplay Privacy Policy for Philippine Players

1. Introduction

aironplay is an online gaming and sports betting platform serving players in the Philippines. When you create an account, use the platform, or contact our support team, you share personal information with us. This Privacy Policy explains how that information is collected, what it is used for, who it may be shared with, and what rights you have over it.

By registering an account on aironplay and using the platform, you acknowledge that you have read and understood this policy. If you have questions about anything described here, you can reach us through the support contact details at the end of this document.

2. Information We Collect

aironplay collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers involved in payment processing or identity verification.

Information You Provide Directly

• Registration details — your full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity documents — government-issued photo ID (such as a Philippine passport, driver's licence, UMID, or SSS ID) submitted during KYC verification.
• Payment information — your registered payment method details (e.g., GCash account, Maya account, or Philippine bank account) used for deposits and withdrawals. Full financial account credentials are not stored by aironplay — these are handled by the relevant payment processor.
• Support communications — messages, emails, or chat logs exchanged with the aironplay support team.

Information Generated by Platform Use

• Transaction records — deposit amounts, withdrawal requests, bet history, and game participation logs.
• Session data — login timestamps, session duration, pages visited, and features accessed within the platform.
• Device and technical data — IP address, device type, browser type, and operating system used to access aironplay.
• Cookies and similar technologies — see Section 7 for full details on how aironplay uses cookies.

Information from Third Parties

Where you use a third-party payment method such as GCash or Maya to fund your account, the payment provider may confirm transaction status and basic account validation details to aironplay as part of completing the transaction. aironplay does not receive your full payment credentials from these providers.

3. How We Use Your Information

aironplay uses your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration details, contact information
Identity verification (KYC)	Government ID, date of birth, residential address
Processing deposits and withdrawals	Payment method details, transaction records
Platform security and fraud prevention	Device data, IP address, login history
Customer support	Contact details, support communication logs
Responsible gaming monitoring	Session data, betting history, deposit patterns
Platform improvement and analytics	Aggregated, anonymised usage data
Promotional communications (where opted in)	Email address, mobile number

aironplay does not use your personal data for purposes beyond those listed above without first notifying you and, where required, obtaining your consent.

4. Sharing Your Information

aironplay does not sell, rent, or trade your personal information. Data is shared with third parties only to the extent necessary to operate the platform and fulfil our obligations to you. Sharing occurs in the following circumstances:

• Payment processors — your payment method details and transaction amounts are shared with the relevant Philippine payment provider (bank, GCash, Maya, or other available channel) to process your deposits and withdrawals.
• Identity verification providers — your KYC documents may be passed to a third-party verification service to confirm authenticity. These providers are contractually prohibited from using your data for any other purpose.
• Platform infrastructure providers — technical service providers who host or support the aironplay platform may access data as part of maintaining the service. They operate under strict data handling agreements.
• Legal and regulatory requirements — aironplay may disclose personal data where required by applicable law, court order, or lawful request from a competent authority in the Philippines.

5. How Long We Keep Your Data

aironplay retains your personal data for as long as your account remains active and for a period thereafter as required for legal, compliance, and dispute resolution purposes. Specifically:

• Account data is retained for the duration of your account plus a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• KYC documents are retained for the same period as account data, as they form part of your identity and compliance record.
• Transaction records are kept for a minimum of five years from the date of each transaction.
• Support communications are retained for up to two years from the date of the last interaction.
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

Where you request deletion of your personal data, aironplay will honour that request subject to any mandatory retention obligations. Data that must be kept for legal or compliance reasons will be restricted from operational use and retained only for the minimum required period.

6. Cookies and Tracking Technologies

aironplay uses cookies and similar browser-based technologies to make the platform work properly, to remember your preferences, and to understand how players use the platform so we can improve it.

The types of cookies used on aironplay include:

• Essential cookies — required for the platform to function. These manage your login session, security tokens, and basic navigation. They cannot be disabled without affecting platform functionality.
• Functional cookies — remember your preferences such as language settings and display options, so you don't have to set them each time you visit.
• Analytics cookies — collect anonymised data about how players navigate the platform. This helps aironplay identify areas for improvement. No personally identifiable information is included in analytics data.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. aironplay does not use third-party advertising cookies or behavioural tracking cookies for external ad targeting.

7. Your Data Rights

As an aironplay player, you have the following rights over your personal data:

• Access — you can request a copy of the personal data aironplay holds about you.
• Correction — if any of your personal data is inaccurate or out of date, you can request that we correct it. Some corrections may require re-verification of your identity.
• Deletion — you can request that aironplay delete your personal data. This right is subject to mandatory retention requirements — data that must be kept for legal or compliance reasons cannot be deleted until those obligations expire.
• Restriction — you can ask aironplay to restrict the processing of your data in certain circumstances, such as while a correction request is being assessed.
• Objection — where data is processed on the basis of legitimate interests (such as platform analytics), you may object to that processing.
• Withdrawal of consent — where processing is based on your consent (such as receiving promotional communications), you can withdraw that consent at any time through your account settings or by contacting support.

To exercise any of these rights, contact aironplay support. We aim to respond to data rights requests within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeframe.

8. How We Protect Your Data

aironplay applies a range of technical and organisational measures to keep your personal data secure:

• All data in transit between your device and the aironplay platform is encrypted using SSL/TLS.
• Account access is protected by OTP verification for sensitive actions including withdrawals, password changes, and contact detail updates.
• Internal access to personal data is restricted to aironplay staff who require it to perform their role, and is governed by access controls and audit logging.
• Identity documents submitted for KYC are stored with additional access restrictions and are not accessible through general platform systems.
• aironplay conducts regular reviews of its data security practices to identify and address potential vulnerabilities.

9. Players Under 21

aironplay is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If an account is found to belong to a player under the minimum age, the account will be closed and any associated data will be deleted, subject to any legal obligations that require us to retain records of the incident.

If you believe that a minor has registered or is using an aironplay account, please contact support immediately so we can investigate and take appropriate action.

10. Changes to This Policy

aironplay may update this Privacy Policy from time to time to reflect changes in platform practices, applicable data protection standards, or regulatory requirements. When material changes are made, the date at the top of this page will be updated. Where changes significantly affect how your data is used or your rights over it, we will make reasonable efforts to notify you through the platform or via your registered contact details.

Continued use of aironplay after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with a material change, you may request account closure and data handling will proceed in accordance with the then-current policy until closure is complete.

11. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the aironplay support team. You can reach us through the support channel available within your account or by emailing us at the address listed in the footer of this page.

For matters relating to your account terms, refer to the Terms & Conditions. For responsible gaming support, visit the Responsible Gaming page.